About Us

Returns & Exchanges
You may return or exchange your products within 30 days of receiving your order, provided they have not been used or removed from the original packaging. All returns and exchanges are subject to review. To initiate a return or exchange, please contact our Customer Support at support@scentserenity.com with supporting images for your claim.

Condition of Returned Items
Items must be returned in their original condition – unopened, unused, and with all original packaging and accessories included. Products showing signs of use or those not in their original condition will not be eligible for a return or exchange.

Machine Return Policy
Customers may return any diffuser purchased online within 30 days of the date of purchase or the date of receipt, whichever is later, for a refund. The diffuser must meet our condition criteria as mentioned above. Please note that a 20% restocking fee will be applied for all returned diffusers. Shipping costs are non-refundable, and you are responsible for return shipping.

Refund Processing Time
Once your return is received and inspected, we will send you a notification email. If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

Partial Returns
For purchases that include multiple items, partial returns will be processed for the specific items returned, provided they meet our return criteria. Refunds will be adjusted accordingly.

Extended Holiday Return Policy
During the holiday season, we offer an extended return period to accommodate gift purchases. Please contact our customer support for more details on holiday returns.

Return Confirmation
We will notify you via email once we have received and processed your returned item.

Environmental Responsibility
We are committed to sustainability. We encourage customers to return products in their original packaging to minimize environmental impact.

Customer Service Contact
If you have any questions or need assistance with your return, our customer support team is available at support@scentserenity.com. We’re here to help!

Legal Compliance
Our return policy is compliant with the applicable e-commerce laws and regulations.

Feedback on Return Process
We value your feedback. After completing a return, we welcome you to share your experience with us, which will help us improve our services.

Restocking Fee and Shipping Costs
A 20% restocking fee is applied to all diffuser returns. Shipping costs are non-refundable, and customers are responsible for the return shipping. In cases of damaged or defective products, we will cover the return shipping costs.

Damaged Items
If your order arrives damaged, please contact support@scentserenity.com within 48 hours with photographic evidence. We will arrange for a refund or exchange as per your preference.

Point of Purchase
Only items purchased directly from our website can be returned. Items bought through other retailers must adhere to their respective returns and refunds policies.

Disclaimers

We reserve the right to reject returns that do not comply with our policy.
Ensure that products are safely packed for return shipping. We are not responsible for any lost or damaged packages.